Privacy Policy

 


Privacy Policy

Last Updated: 07/08/2025

MediCloud Innovations (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the MediCloud application and login services.

1. Information We Collect

When you use our application or login dialog, we may collect the following information:

  • Personal Information: Name, phone number, email address, role (doctor, nurse, staff, etc.), and organization details.

  • Login Credentials: Username, password, authentication tokens.

  • Usage Data: IP address, device details, browser type, and access times.

  • Healthcare Data (if applicable): Only accessible within authorized modules (e.g., patient records, ePrescriptions, EMRs) in compliance with healthcare data privacy regulations.

2. How We Use Your Information

We use the collected information to:

  • Authenticate and secure user login.

  • Provide authorized access to MediCloud modules and services.

  • Ensure compliance with hospital/clinic security protocols.

  • Improve user experience and app performance.

  • Monitor and prevent unauthorized access or misuse.

  • Meet regulatory, legal, and audit requirements.

3. Data Sharing & Disclosure

We do not sell or share your personal information with third parties for marketing purposes. Your information may be shared only in the following cases:

  • With authorized hospital/clinic administrators for account management.

  • With service providers who assist in hosting, security, and support (bound by confidentiality agreements).

  • When required by law, court order, or regulatory authorities.

4. Data Security

We implement industry-standard security practices to protect your data, including:

  • End-to-end encryption (SSL/TLS) for login and data transfer.

  • Role-based access controls.

  • Regular audits and penetration testing.

  • Secure password storage using hashing and salting techniques.

5. User Rights

Depending on your jurisdiction, you may have the right to:

  • Access and update your account information.

  • Request deletion of your account data (subject to hospital/clinic records policy).

  • Restrict or object to certain processing activities.

  • File a complaint with the relevant data protection authority.

6. Data Retention

We retain login and account-related information for as long as your account is active or as required by healthcare regulations. Hospital or clinic policies may govern retention of medical records.

7. Third-Party Services

The MediCloud app may integrate with third-party services (e.g., labs, pharmacies, payment gateways). These services have their own privacy practices, and we encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected with a “Last Updated” date. Continued use of the app after updates means you accept the revised policy.

9. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

MediCloud Innovations
📍 Suite -1/C, Dwadash Apartment, 20 J Kalicharan Dutta Road, Kolkata 700061, WB
📧 admin@medicloud.co.in
📞 +91 86976 44350